Report a problem
The team reads each report and answers by email. The answer also shows in the app, in Account, Help.
Send a report
- Sign in and open Account, Help.
- Click Report a problem, and type a short title.
- Under What happened, write what you did, what you saw, and what you expected.
- Name the slate if the problem is on a slate.
- Click Send.
DFS Studio attaches the app version to the report. When a page shows an error, the Report this problem link under it opens the same form, with the page, the slate, and the error attached.
Read the answer
My issues, in Account, Help, lists your reports. Open a report to read its thread. Type in Add a message to add more. A new message opens a closed issue again.
Limits
- 5 new reports and 20 messages per hour, for each account.
- 10 new reports per day, for each account.
- A title has 120 characters at most, and a message 4,000.
An AI agent that you connected can also report a problem for you.
If you cannot sign in
Click Forgot your password? on the sign-in page. When this site has a support email, it shows at the end of this page.